Can You Look Up Deleted Texts With Your Carrier?
So we work (quite a lot I might add) to ensure that we cover as many ways to retrieve deleted text messages as we can and that usually relvolves around digging through the phones memory to see what’s left over. But if you think a little outside of the box there’s a few other points that data passed through.
By the way want to skip all the techno-babble? You can click here and take a look at the TextRar recovery tool. It might not chase your phone carrier on the phone for you but it does a pretty good job at helping you recover deleted text messages locally on the phone.
Out of the Box Thinking
So we’ve looked through the phone memory and nothing has turned up? OK it’s time to look a little further. Note: Make 100% sure you actually looked through the memory of the phone. And I don’t mean flicking through your deleted messages folder. Whether it’s our TextRar tool you’ve used or something else (there’s no other good alternatives though – trust us) take your time to do this because it’s not only your best chance of getting your text message back and it’s free.
Our next steps may involve bugging people as well as paying some fees and phone bills – and I’ll be honest straight away there’s not a great chance of it working. So if you’re skipping the local recovery because you think this’ll be easier you’re going to have a bad time mmmkay? I know some people have tried calling their phone carrier because they thought it would be too hard to use our tool. They paid a fortune for the call, sat on hold to deal with being told “no” and got nowhere. When they eventually relented and clicked a few buttons on our tool they got their messages back.
But if you’ve really scraped the bottom of the phones memory then it’s trying to scrape the barrel for ideas. So let’s look at how a text message is sent shall we?
How a Text Message is Sent
Now, once you’re done marveling at my art skills, have a look at how a text message is sent (and more importantly) where the data if that text message goes.
- It’s on their phone.
- It goes through their network
- It goes to your network
- It arrives on your phone
Now we’ve already covered trying to retrieve it on your phone (right?) so let’s look at the other three.
Retrieving the Message on Your Network
Ready to bang your head against the wall? You can try and call your phone provider. So let’s take AT&T for example. You can call the AT&T customer service line and explain the problem. Now you run the risk of paying for each minute on the phone (yes, even when you’re on hold) and being told a straight out no.
The phone provider isn’t legally required to help you with this. It’s unlikely to be a simple job for them and nothing their tier 1 tech support or customer service line will have access to. They’ll be able to do it certainly and court orders will work but let’s assume you don’t have one of those. Your best bet is to find someone who’s had their coffee that morning and give them a good sob story. Even then there just might not be the process in place for them to recover deleted text messages and you’ll just have to accept that. Yelling and screaming down the phone won’t rewrite their systems.
And, no, it’s not something they really “should” be doing. Their responsibility ends with getting the message to you. Would you blame your postman if you accidentally shredded your mail?
If you are lucky enough and your phone provider can recover the deleted message for you then it’s likely you pay a fee for it (on top of the phone call) and you’ll likely have a wait time.
Recovering the Message from The Senders Phone
Pretty straightforward. Can you access their phone and check their sent folder? Or just ask them to resend the information? This isn’t always an option of course but sometimes the simple option is the best one.
You can also run the TextRar tool with their phone to recover the message if it’s been deleted from the sent folder. The data was there we can retrieve it on their phone.
Retrieving the Message on The Senders Network
This is the same as calling your own network except the sender will have to do it. They better really love you for this one because their carrier won’t. Even if you’re both on the same carrier this might be worth a go.
In general though you’re barking up the wrong tree trying to look up deleted texts with your carrier.
Recover Deleted Text Message AT&T
Publicly AT&T offers to give a log of the times, dates and contact numbers of a text message which has been deleted on your phone but they don’t retain the actual body of the message for privacy reasons. The AT&T online stores these by default and are visible on the website. So it’s not great, since you don’t get the body of the text, but at least it gives you a point to start with and if you’re contacting the original sender or their network then you can give a time stamp to find the message.